You will get the whole frame, this includes Standard Feet, LED Light Modules, Necessary Cables, Transformer and Plug. All packed in a Canvas bag with a hard foam inlay, this bag has 2 double wheels. This Wheely Bag is packed in a Export corrugated cardboard box for shipping.
You will get the whole frame, this includes Standard Feet, LED Light Modules, necessary Cables, Transformer, Plug. All packed in a wheely bag with a hard foam inside. You will always get it in a cardboard box. Also, two banners are included, this can be two different prints. Or you can order one print and one white or black blockout.
You need one Half Foot Right and one Half Foot Left to make sure to place your Mobile Light Box against the wall. For the banner you can choose to use a block out back banner or another print to be able to change the front (the quickest way would be to place the frame on the floor and turn around the feet and the frame.)
We will send you the details of our partners that rent out Mobile Light Boxes. Please contact us via phone +31 6 20 72 72 56 or e-mail info@mobilelightbox.eu.
If the lights are not working, it is usually because an plug is not connected properly. Therefore, check the entire frame and make sure everything is connected as it should. If the problem persists, please contact us via phone +31 6 20 72 72 56 or e-mail info@mobilelightbox.eu
Please check if you are using the correct power supply. If you have lost yours, you can buy one at the Spare Parts section.
We have a solution for you: Matrix Frame. We have different sizes of profile.
You can use it on the wall, ceiling, hanging or freestanding. With or without LED lights.
So with our bespoke frames almost everything is possible.
Please contact us via phone +31 6 20 72 72 56 or e-mail info@matrixframe.nl.
The standard is silver. But sure, we can arrange almost everything,
but it will be an extra charge.
Please check if all cables are plugged in correctly. Then check if you have the correct charger. On the back of the charger, you should find 25.2V. If you lost yours, you could buy one at the Spare Parts section.
That depends on the width of the frame:
50 cm – 11 hours
85 cm – 11 hours
100 cm – 12 hours
100 cm Counter – 24 hours
That depends on the width of the frame:
50 cm – 6 hours
85 cm – 8 hours
100 cm – 8 hours
If it is a Standard Foot or a Half Foot press the white lever at the inside of the frame
and pull the foot out.
If it is a Mini Foot just pull hard.
Pull/push on the side of the connector.
Always mention your webshop order number, when you are sending the print files.
Please use our WeTransfer to send it to us: https://matrixframe.wetransfer.com/
If you have any explanation about the artwork, please send an e-mail it to print@mobilelightbox.eu.
Have a look at our print instructions page.
We prefer print-ready files to be submitted in PDF or TIFF format.
Though we can also accept the following file formats.
• InDesign (.indd)
• Illustrator (.ai)
• Photoshop (.psd)
• Encapsulated PostScript (.eps)
Please go to our print instructions page for all details.
Yes, we can, please state it in the order notes. Be aware that it can appear lighter
when illuminated.
85/85/80/100
The actual resolution of the images should be 100-150 ppi.
Otherwise, you might get a poor-quality print.
For the text to be clear the stem of the characters should be at least 1 mm.
Under that value there is no guarantee that the text will be readable.
There should be no crops or extra markings on the print files. The folding, cutting
or register marks in layout programs must not be activated within the data format.
For the line to be clear it should be at least 1 mm.
The bleed is the area outside the banner that is sewn to the rubber lip after printing.
To avoid white flashes, the elements from the visible part of the banner (whether photo
or graphic design) should be continued on the bleed area.
A bleed of 10 mm is required on each side, so for example with a frame size of 1000 x 2000 mm, the print data size is 1020 x 2020 mm. The graphics must be continued on the bleed side.
The Mobile Light Boxes come in two box sizes 123 x 35 x 20 cm and 146 x 35 x 20 cm.
Than there are all different kind of sizes for the banners, accessories and spare parts.
You can find the delivery note in your account.
We normally have loose boxes; you can find the delivery note in your account. If you make the request, we can pack it on a pallet.
We will always do our best to help you meet your deadline. Due to our dependency on our carriers, given delivery dates can be subject to change. You are always free to pick up your order from our warehouse. Have a look at the pick-up times.
Yes, we can. Please add the correct delivery address while placing the order.
We can, but please place an order per address, so that we can do it right.
Yes, you can. Please add the remark to the order notes and send it to us via info@mobilelightbox.eu.
This is working days exempt from local holidays.
Due to our dependency on our carriers, given delivery dates can be subject to change.
Yes, we can put it on a pallet, we do charge you for the pallet.
If you see the hardware on the webshop, you can pick it up, after paying, the same day.
If you would like to have more than we have on the webshop, please contact us via phone +31 6 20 72 72 56 or e-mail info@mobilelightbox.eu. The more time you give us, the more we can make it happen for you.
If you would like more than 50 banners, please contact us for an estimated time of delivery.
We can handle a lot of volume for printing banners in a short amount of time.
So please contact us via phone +31 6 20 72 72 56 or e-mail info@mobilelightbox.eu
Yes, you can, please choose Free Local Pick up in your order. Our warehouse is located on the Flevodwarsweg 13, 2318 BW Leiden, The Netherlands. Have a look at our pick-up times.
We should be in the office and warehouse on working days from 9:00 to 17:00. It might be different when we are on a show. So please always contact us via phone +31 6 20 72 72 56 or e-mail info@mobilelightbox.eu to make sure we are in our beautiful city Leiden.
Due to dependency on our carriers, given delivery dates can be subject to change.
Make photos of the boxes on the outside and the inside. Please contact us at info@mobilelightbox.eu
You will be able to return unused hardware within 14 days after the invoice date. Please contact us via phone +31 6 20 72 72 56 or e-mail info@mobilelightbox.eu
If the hardware is broken, you can order a new piece at the webhop Spare Parts section.
If something with the lights or wires is broken or not working, please contact us via phone
+31 6 20 72 72 56 or e-mail info@mobilelightbox.eu.
We will assist you to get your Mobile Light Box working again.
You need three Mobile Light Boxes, four Bridge Connectors and an Extension Cable 5m. Here you can find the instruction movie.
You need two Mobile Light Boxes, two Halfway Bridge Connectors and two Bridge Connectors and of course an Extension Cable 5m. Here you can find the instruction movie.
To make an inside corner, you need Four Mini feet and three Inside Connectors 90 degree. Here you can find the instruction movie.
To make an outside corner, you need four Mini Feet and three Outside Connectors 90 Degree. Here you can find the instruction movie.
Instead of the Standard Feet you use the Mini Feet to make the corner stand freely.
You need a Monitor Bracket Kit. They are available for an 85 cm width or a 100 cm width frames. Here you can find the instruction movie. The tv screen is not something we have in our regular stock, if you need us to arrange it for you of course we can. Yes, you do need to make five cuts in the fabric, no worries if you do it in a careful way you will be able to use the banner many times.
You need a Shelf Kit. Here you can find the instruction movie. Yes, you do need to make two cuts in the fabric, no worries if you do it in a careful way you will be able to use the banner many times. In this movie the last step is a Hanging Pole Small, that is a separate item not part of the Shelf Kit.
You need two frames of the same width, two Stacking Connectors and an Extension Cable 5m. Here you can find the instruction movie. So do not use the feet in the top-frame. Also make sure you take a screwdriver and screw of the with small part on the top and bottom of the stackable frames where they will meet. This way the will be right on top of each other.
You need two Straight Connectors per two frames to make sure they align. Here you can find the instruction movie. The power cords come out the left and right side of the frame wall. If you want to make a bigger wall it might be helpful to use an Extension Cable 5m.
You need a High Low Connector for the alignment of a tall and a short frame together. Here you can find the instruction movie.
You can find the section Spare Parts after you login.
Do not worry, we have the most crucial parts in stock. You can find them with the spare parts. If you cannot find your item or you don’t know what you are looking for, please send an e-mail with photo to info@mobilelightbox.eu
That depends on the width of the frame:
50 cm – 95W
85 cm – 95W
100 cm – 95W
200 cm – 252W
300 cm – 2 ex 150W
1, 2, 3, 4, 5 and then 7 of this manual.
Follow step 1 until 6 and 7 of this manual.
You will get one banner, unless you order more. If you need something specific like two the same prints or a blockout banner (white or black), please mention this in the order notes and with the artwork.
Insert the silicone edge into the frame groove, starting from the four corners.
Then pull the banner’s edge and insert the remaining sides.
Gradually insert the silicon edging into the grooves all the way around the frame.
Ensure that the banner is properly aligned and centered within the frame.
Adjust the tension by gently pulling on the banner and repositioning the silicone edging if needed.
Take the banner completely out. Insert the silicone edge into the frame groove, starting from the four corners. Then pull the banner’s edge and insert the remaining sides. Gradually insert the silicon edging into the grooves all the way around the frame. Ensure that the banner is properly aligned and centered within the frame. Adjust the tension by gently pulling on the banner and repositioning the silicone edging if needed.
To ensure the quality of your banners, we recommend folding loosely and facing inward. Ideally packed back in the same bag that they were delivered in. If possible do not stack folded banners on top of each other, this will help prevent creases or ink transfers.
After payment and correct artwork, we can send out your banner, or you can pick it up. It will take about 6 to 7 workdays.
Yes, you always need two banners. The light will be distributed evenly for the highest quality.
No, it will only get worse.
The banners can be washed at 30 degrees Celsius without additives. However, this will solve the fire retardant B1 coating and affect the banner’s elasticity and also affect the colors lightly.
Yes, we can print for every frame system. Please contact us via phone +31 6 20 72 72 56 or e-mail info@mobilelightbox.eu
Let us know which system you have and what the whith is of the groove for the keder, and we will print it for you.
We use a high elasticity fabric that requires some stretching and pulling. Always start with the four corners to put the banner in the frame. Then a little bit of the middle, then the middle of the middle and so forth.
For orders that need to be expedited quickly, please contact us via phone +31 6 20 72 72 56 or e-mail info@mobilelightbox.eu The faster you need it the more it costs.
If you have any special requests or specific in-hand dates, please mention those in the order notes and with desired delivery date and contact us at info@mobilelightbox.eu.
We will charge 25% additional order costs for a rush delivery.
We will always do our best to help you meet your deadline. Due to our dependency on our carriers, given delivery dates can be subject to change. You are always free to pick up your order from our warehouse.
Ordering can be done quickly and easily through our webshop. Please make an account and you are ready to order. We have all the Mobile Light Box sizes, accessories, spare parts and banner sizes available here plus you can check availability.
We would love to help you with your booth or other project. Please contact us via phone +31 6 20 72 72 56 or e-mail info@mobilelightbox.eu
Once an order has been submitted in the webshop, you are not able to change is. We might be able to do it for you on the back side of the webshop. So please send us an e-mail info@mobilelightbox.eu and we will fix it for you.
You can find the status of your order on the webshop in your account after loggin in. When we send your order with our delivery service we will put the tracking code on the invoice.
The webshop automatically send the invoice to the e-mail address you put in your account. Also, you can log in to your account and find your invoices there.
We have to charge 21% VAT because of EU laws. Please read article below for further explication. Export from the Netherlands to other EU countries: intra-Community supply (belastingdienst.nl)
We require an advanced payment. The webshop will give you all different kinds like Credit Card, Ideal, Paypal and many more. If you are not sure about something in your order, please choose Direct Bank Transfer, this way your order is reserved for you. You can than choose to pay by transfering via your own bank or in your account you can find all other payment methods again.
Yes, we can, please state it in the order notes or send us an e-mail at finance@matrixframe.nl
Please send an e-mail to finance@matrixframe.nl
Mobile Light Box is a Matrix Frame brand. Our company is called Matrix Frame and we sell Mobile Light Box.
Just to make sure that when we mention any shipping costs, they are exclusive of any import tax and or duties. You are responsible for paying them to allow your goods to get into the country of delivery.
When you make an account on the webshop, you are ready to put everything you would like in your shopping basket, there you can see what the price is. If you have a large order and would like to reserve stock that is still on its way, please contact us by sending an e-mail info@mobilelightbox.eu
It is called Mobile Ligth Box, because it is a light box / frame in a suitcase on wheels, so you can take it everywhere fairly easy. Here you can find the movie.
In short SEG stands for Silicone Edge Graphics, a type of fabric print with silicone beading sewn around the edge. The silicone edge fits into a groove around the profile of the banner frame. This helps the banner maintain tension across the frame. With the result of a high-end frameless appearance. We use BTS, it stands for Better Than Silicon.
We print direct sublimation, meaning that we are printing directly onto the fabric using low-energy sublimation inks.
Yes, here you can find the MTC of the Mobile Light Box. The Mill Test Certificate (MTC), also known as a material test report, is a document that verifies the chemical and physical properties of a material.
The main advantage of a textile frame is the changeable fabric. You only have to install a frame, and you can constantly change the fabric for a new promotion, different time of year or interior. The frame can also be transported easily and is made of aluminium. Aluminium is recyclable and can be repurposed after use.
Yes, please come by and visit us in Leiden. We have every size available in our showroom. We can show you how easy Mobile Light Box is or provide training to your team. We also have the bespoke frames of Matrix Frame there to give you a good overview of what is best for you. Please make an appointment with us via info@mobilelightbox.eu
